Legacy Of Small Business: We Care About and We Care For Our Customers
At first glance, the difference between saying we care for our customers and we care about our customers may seem slight. Yet both sentiments carry our philosophies about how you deserve to be treated. And both meanings set us apart from other converters.
We care about you in that we see our relationship as important. Our successes depend on your successes, so you can take our dedication to your success to the bank. It’s non-zero sum; it’s win-win. Our entire converting process has been built on making sure that your business always stays competitive.
And we care for you in that we understand how best to support you. The challenges pile up when starting in a garage or apartment or the bed of a truck. For us, it was a basement. We likely share a lot of similar calluses that come along with leading a small business toward success. We’re proud to share such a heritage with you; it’s what connects us.
With our decades of experience in converting, we also know the stress you go through when working with other converters. The material failing, stalled production, inflated costs, higher minimum order quantities than you’d prefer, inability to get exactly what you want, difficulty communicating with Customer Service – all these end up costing you more and slowing you down. So over the years, we’ve put together a converting process specifically with you in mind.
The following list shows our unparalleled ways of making sure your business succeeds.
1. Quality Converting Material
While Walker Tape Converting officially began in 1985, we’ve been working with and finding solutions for Low Surface Energy materials since the 1960s. These past six decades have exposed us to every converting challenge a business could face. We know about wear and tear, what material works best. And whatever your specific needs are, we know which adhesives, carriers, and liners make the most sense.
2. Quick Lead Times
Your production counts on your converter’s efficiency: the slower the converter, the slower your production rate. Our years of experience come with strong supplier relationships and expertise in fine-tuning our converting system, bringing both the highest level of performance and efficiency. We take our role in your business’s process seriously.
3. Best Prices
Since 1985, our MO as a company has been to innovate systems to the point where we can offer the best products at the best price. And as we keep improving our systems, we can convert your products more cost effectively, saving you and your customers more money.
A core value of ours is honesty. The market does better when we do our part to make inflated prices a thing of the past. With us, you can always count on an honest price point.
You can also count on us to treat our suppliers with the same respect that we treat you. After all, we know that those relationships affect our ability to provide you with the best price. So, considering the strong bonds we’ve formed with our suppliers, we’ve already saved you money well before the product gets touched.
4. Custom Capability
One of the biggest differences between other converters and Walker Tape Converting is that we can build custom machinery. Whatever you need to realize your vision, we make it happen. We have decades of experience building custom machines for businesses that were told that what they needed was impossible. We turn other converters’ sorry into a sure thing.
5. Free Quotes
Even if you’re happy with your current converter, ask us for a free quote. It’s hassle free and sure to surprise you. Our better prices and faster lead times make happy customers even happier.
6. Free Samples
When you work with us, we want to guarantee that your trust pays off. For that reason, we offer every customer samples at zero cost and zero commitment. The samples make sure that the material we plan to use works for you. Samples help bring you peace of mind and help us make sure our converting process works exactly how you want.
7. Help Switch Converter
When you switch from another converter to us, we immediately offer our unbeatable support.
Each customer has specific needs, and we help make the switch as smooth and as rewarding as possible. In the past, we’ve found ways to help our customers by waving setup and cleanup fees or discounting certain design and die costs on first orders. How we help depends on your situation. And we help every time.
Plus, since we have such strong supplier relationships and such efficient converting systems in place, we can often offer you lower minimum order quantities than your current converter.
8. Amazing Customer Service
Our experts handle your custom projects individually. Bringing years of tape converting experience, they exemplify how much we care. Whatever the question or suggestion, your answers and support are just a phone call or an email away from a product expert. Our specialists treat you with kindness and clarity. In the rare occasion that an error is made, we are always happy to fix or replace the product for free. Or we can credit your account to get you your money back.
Also, rest assured that every project we complete goes through at least four quality control checks. These fail-safes guarantee that your product remains in the hands of our experts, adding decades of experience to every order you make.
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